Shipping policy

Welcome to BFF Pet Boutique! We want to get your pet’s new favorite things to your doorstep as quickly and safely as possible. Because we operate under our parent company, 414Flipzone LLC, all shipments are bound by the terms outlined below.

Processing & Delivery Times

·         Order Processing: We work hard to carefully pack and ship your orders within 1 to 3 business days (excluding weekends).

·         Delivery Estimates: Shipping times provided at checkout are estimates given by our carriers, not guarantees. We thank you in advance for your patience during peak holiday seasons or unexpected weather delays!

Heavy & Oversized Items

We love supplying your pets with everything they need! However, because items like bulk food, heavy crates, or large bags of litter carry high freight costs, we reserve the right to apply additional shipping surcharges at checkout or cancel an order if delivery to your specific address is logistically unfeasible. If we ever need to cancel an order due to shipping constraints, you will receive a full, immediate refund.

Shipping Risk & Lost Packages

All purchases are made pursuant to a standard shipment contract. This means that the risk of loss and title for your items pass to you, the buyer, the moment we hand your package over to our shipping carrier. Purchases that are:

·         Stolen/Missing Packages: We are not responsible for packages that are stolen, misplaced, or lost after the carrier marks them as "Delivered." We highly recommend shipping to a secure location.

·         Damaged in Transit: If a package arrives damaged by the carrier, please take photos immediately and contact us at support@shopbffpet.com within 48 hours so we can help you open a claim with the shipping company.